Refund policy

Refund & exchange policy

We want you to love your Lalumi products. Because our hair and body care items are personal-care products, we cannot accept returns of opened or used items for hygiene and safety reasons.

Unopened items

If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at lalumiorders@gmail.com with your order number and photos. We will arrange a replacement or store credit as appropriate.

Opened or used items

We do not accept returns or refunds on opened or used products, except where required by law or where the product is defective.

Lost or stolen packages

If a package shows as delivered but you did not receive it, or if tracking indicates it was lost in transit, email lalumiorders@gmail.com with your order number. Once an order has been delivered to the address provided at checkout, we cannot be responsible for packages that are lost or stolen after delivery.

How to contact us

Email lalumiorders@gmail.com for product concerns, replacements, or store credit requests. Include your order number and a short description of the issue.

Shipping information

For shipping timelines, carriers, and complimentary shipping thresholds, please see our Shipping Policy.